Shipping

Delivery timings 

Orders are ready to leave our workshop in Mt Martha within 48 business hours of placing the order, with the exception of orders placed on weekends and public holidays.  Once they leave our workshop they are in the trusty hand of local and international couriers.  

Local to Mornington Peninsula? 

We offer FREE local delivery for any orders on the Mornington Peninsula within 25km of Mt Martha. If you have specific delivery instructions please add it to your order in the box provided in the check-out process. 

Australia Nationwide 

Shipping cost is calculated based on the weight of the order.

We normally charge the following rates: 

  • $10.95 for parcels up to 1kg 
  • $13.65 for parcels up to 3kg 
  • $15.95 for parcels up to 5kg 

Delivery times for Australian destinations may differ depending on where in Australia you live but you can expect your delivery to arrive between 2-6 days from when it leaves our workshop. 

International Shipping 

We do ship internationally. Delivery times will depend in which zone we are delivering to: 

  • Zone 1 - New Zealand 10-20 working days
  • Zone 2 - North America, Western Europe, Asia and the Pacific 21-28 working days
  • Zone 3 - Rest of the world 25-30 working days

Delivery cost is estimated based on weight, zone and destination of the order, and will be displayed during check-out. 

Some of our bigger sized products can weigh closer to 800g which may results in higher than expected delivery costs for international destinations. Why not  drop us a line and we will happily provide you with a quote before you process your order.

Missing or late deliveries 

If your order has not been received within 14 working days, please contact us at moya@fenixcandleco.com.au and we will do our best to track it down for you.